Surface Pro 3 devices that previously experienced the problem can now operate on battery power, and the issue won’t occur on devices that haven't experienced the issue. Once this fix is applied to a Surface Pro 3, the reported full charge capacity will self-correct over the next several charge and discharge cycles.
This allows the Surface to once again leverage the maximum charge capacity of the battery. This update corrects the logic in the firmware component that functions as the “fuel gauge” for the Surface Pro 3 battery, so that the actual battery capacity on devices with this particular part is accurately reported. In this case, if the fuel gauge isn’t working right, the car would also not be able to fill the tank-even though the tank is fine.Īn update is now available to correct this issue. Think of this like a fuel gauge in a car, where the car looks to the fuel gauge to determine how much to fill the tank.
When this condition occurs, the system no longer charges the battery to its full actual capacity, and the Surface is unable to function on battery power. On a limited number of Surface Pro 3 devices, an error condition occurs that causes the full charge capacity of the battery to be misreported to the operating system and device firmware. With the power plugged in, the Surface Pro 3 is fine, but the battery will run out quickly once it's not being charged.
Product Name : Microsoft® Windows® Operating Systemįull Path : C:\WINDOWS\Minidump\022417-12375-01.dmpįull Path : C:\WINDOWS\Minidump\021417-12625-01.dmpįull Path : C:\WINDOWS\Minidump\021317-11718-01.dmpįull Path : C:\WINDOWS\Minidump\021017-11031-01.dmpįull Path : C:\WINDOWS\Minidump\020817-11984-01.dmpįull Path : C:\WINDOWS\Minidump\012217-11406-01.dmpįull Path : C:\WINDOWS\Minidump\120616-14375-01.dmpįull Path : C:\WINDOWS\Minidump\110716-12031-01.dmpįull Path : C:\WINDOWS\Minidump\102816-11796-01.dmpįull Path : C:\WINDOWS\Minidump\102816-12109-01.Here are answers to some common questions about the Surface Pro 3 battery after the recent firmware updates.Ī limited number of Surface Pro 3 owners find that their battery can no longer hold a charge, and it looks like the battery capacity has diminished. I wonder if any has the same problem? Please help.īug Check String : DRIVER_POWER_STATE_FAILUREįile Version : 3.693 (rs1_release.161220-1747)
I included a list of related Minidump logs below. The Bug Check String was DRIVER_POWER_STATE_FAILURE. It happens more frequently after 2 (according to Minidump), about every 2-3 days. The system frequently BSOD and reboot during connected standby. I'm running the latest Windows 10 on my surface book.
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